Refund and Returns Policy

Last Updated: May 22, 2023

At Bastone Network srl, we strive to provide high-quality custom services, including website design, ecommerce development, logo design, business card design, other designs, studio photography and videography, online advertising campaigns, and printing services such as business card printing, banner printing, and others. Due to the nature of our business and the personalized nature of our services, we have a strict no-refund policy. By engaging our services, you acknowledge and accept the following refund policy:

1. Custom Services. Our services are customized and tailored to meet the specific requirements and preferences of each client. As such, once the work has commenced or has been completed, refunds cannot be provided. We allocate significant time, effort, and resources to deliver the highest standard of service and meet the agreed-upon specifications.
2. Satisfaction Guarantee. We are committed to ensuring your satisfaction with our services. Throughout the project, we encourage open communication to address any concerns or issues that may arise. We will make reasonable efforts to resolve any legitimate dissatisfaction with the services provided.
3. Cancellation. If you wish to cancel an order before work has commenced, please contact us as soon as possible. Depending on the stage of the project, cancellation may be subject to cancellation fees or charges. Any applicable cancellation fees will be communicated to you at the time of cancellation.
4. Exceptions. In exceptional cases where we are unable to complete or deliver the services due to circumstances beyond our control, we will work with you to explore potential resolutions. In such instances, any possible refund or alternative arrangement will be determined on a case-by-case basis.
5. Non-Refundable Products. For printing services or products purchased through our online shop, including business cards, banners, or other printed materials, these items are considered final sales and are non-refundable once the order has been placed.
6. Modifications to Refund Policy. Bastone Network srl reserves the right to modify or update this refund policy at any time without prior notice. It is your responsibility to review this policy periodically. Continued use of our services after any modifications constitutes your acceptance of the revised refund policy.
7. Contact Us If you have any questions or concerns regarding our refund policy, please contact us at [email protected]. We are here to assist you and address any inquiries you may have.

By engaging our services, you acknowledge that you have read, understood, and agreed to our refund policy.

Please note that this refund policy applies only to the services provided by Bastone Network srl and does not affect any statutory rights you may have under applicable consumer protection laws.

Thank you for choosing Bastone Network srl for your custom service needs.